Shipping and delivery policy
The process of shipping and delivering products is considered an essential part of the shopping process through Souq Ramciel , as the task of delivering goods falls within our responsibilities with the necessity of delivering the product with high quality in accordance with the necessary accuracy and safety standards. By using delivery services at Souq Ramciel, you agree to the following terms and instructions:
The address to which the item is to be delivered must be written accurately, emphasizing that we will not be held responsible if you do not receive the product in this case.
Please confirm shipping costs (if available) and process details before approving and approving. If you feel that there is a problem with the delivery process, please contact our technical support team. When you use one of the private mail services and related companies, you follow their policies and terms of use.
The compensation paid to a customer for over-invoicing or for returned goods under Souq Ramciel's Policy.
Refunds will be done only through the Original Mode of Payment.
The client has the right to return product/s in one of the following cases:
- The wrong product was sent by the merchant.
- The product is defective.
- The product was damaged in shipping.
- The item was not delivered on the agreed time
Delivery Policy:
- souqramcirl.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Jordan.
- Multiple souqramcirl.com may result in multiple postings to the cardholder’s monthly statement.
Delivery Costs:
With souqramciel.com now you can receive your orders on your doorstep to all area within Juba without delivery cost.
Delivering times:
1- If you made an order before 5:00 PM, you will receive your order in within 2 hours.
2- In some cases, the delivery of some items will take more than 3 working hours depending on the availability of the item in our stock or not, in that case we will call the customer and inform him with the exact day to receive the order.
3-If the client made an order outside the formal working hours (9:00 - 17:00) the order will be consider made in the next day and you’ll receive it at 10 am.
